Refund policy

Return & Refund Policy

We offer a 14-day return policy from the date you receive your order.

To be eligible for a return, items must be unused, unopened and in their original packaging. For hygiene reasons, opened bath and body products cannot be returned for change-of-mind reasons.

To request a return, please contact us at info@laurgifts.com. For change-of-mind returns, return delivery costs are the customer’s responsibility.

Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective or incorrect. Where appropriate, we will arrange a replacement, return or refund in line with applicable UAE consumer protection laws.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

For any questions, contact us at info@laurgifts.com.